04.

FAQs

 

WHEN DO I GIVE THE KEYS TO THE dog SITTER?

Once your booking has been confirmed, we will arrange a date and time for meet 'n'greet. This is when you will brief us on your specific requirements, show us where things are, and give us the keys. 

HOW MUCH NOTICE DO I NEED TO GIVE?

As much notice as possible would be appreciated. A week's notice gives us time to arrange the meet 'n' greet, receive payment in full and issue a receipt. We will only accommodate last minute requests from clients we hold keys for already.  

HOW DO I KNOW THAT YOU'VE VISITED AND MY dog IS OK?

You will receive daily WhatsApp updates/images and with your permission, we can also post pictures of your dog on our Instagram page. 

whats the longest time period I can book?

We realise it’s much nicer for your dog to stay at home in their familiar surroundings, but we don’t feel it’s fair to leave them for too long, therefore, our maximum time period for dog sitting is 7 days and our minimum booking requirement is twice-daily visits. If you are going away for longer we recommend Urban Tails.

IS THE DUBAI DOG SITTING COMPANY REGISTERED?

Yes, we are a fully licensed DED company. (License number available upon request)

WHAT IF my dog is aggressive? 

Although we are experienced dog handlers, we cannot accommodate aggressive dogs for safety reasons. If your dog shows signs of aggression at the meet n’ greet, we won’t be able to confirm your booking.

WHAT HAPPENS IF THERE'S A MEDICAL EMERGENCY WITH MY DOG?

If there is any problem whatsoever, you will be alerted straight away and your dog will be taken to the vet if necessary (chargeable). You will need to fill in a vet release form at registration, which gives us authorisation to take your dog to the vet if required. 

HOW DO I PAY?

Payment can be made with credit/debit card via Paypal (your invoice will be in USD) or via our online store www.mypoochandco.com. Payments MUST be made prior to the first day of the booking in order to confirm your booking.

WHAT ARE YOUR TERMS AND CONDITIONS?

You will need to sign a copy of our T&Cs at meet n greet (attached file here for your reference). 

WHAT HAPPENS IF I HAVEN'T BOUGHT ENOUGH DOG SUPPLIES PRIOR TO LEAVING?

We realise you may not have had time to race to the shops to stock up, so to make your life easier you can order all your dog supplies via our online shop www.mypoochandco.com and we'll deliver your supplies the next day. 

 

05.

OUR HAPPY VIPs
(very important pooches)